Privacy Policy

This Privacy Policy describes how Craft OGAWA (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact Information

For any questions, more information about our privacy practices, or complaints, please contact us:

3-12-22 Akasaka, Minato-ku, Tokyo, 107-0052, Japan

Collecting Personal Information

We collect the following types of Personal Information:

Device Information

  • Purpose: To load the Site accurately and perform analytics.
  • Source: Automatically collected using cookies, log files, web beacons, tags, or pixels.
  • Personal Information: Web browser version, IP address, time zone, cookie information, sites/products viewed, search terms, interaction with the Site.

Order Information

  • Purpose: To provide products/services, process payments, arrange shipping, provide invoices/order confirmations, communicate, screen for fraud, and offer related information or advertising.
  • Source: Collected from you.
  • Personal Information: Name, billing/shipping address, payment information (credit card numbers), email address, phone number.

Customer Support Information

  • Purpose: To provide customer support.
  • Source: Collected from you.
  • Personal Information: Name, billing/shipping address, payment information (credit card numbers), email address, phone number.

Minors

The Site is not intended for individuals under 20. We do not intentionally collect Personal Information from children. Parents/guardians can contact us for deletion of any child’s information.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill contracts with you, including Shopify. We may also share your information to comply with laws, respond to legal requests, or protect our rights.

Behavioural Advertising

We use your Personal Information for targeted advertisements and marketing communications. For example, we use Google Analytics to understand how customers use the Site. You can opt-out of targeted advertising through the following links:

Using Personal Information

We use your Personal Information to provide our services, process payments, ship orders, and keep you updated on new products, services, and offers.

Lawful Basis (GDPR)

If you are a resident of the EEA, we process your personal information under the following lawful bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Protection of vital interests
  • Public interest tasks
  • Legitimate interests

Retention

We retain your Personal Information for our records unless you ask us to erase it.

Automatic Decision-Making

We use limited automated decision-making to prevent fraud. This includes temporary blacklists of IP addresses and credit cards associated with repeated failed transactions.

Your Rights (GDPR)

If you are a resident of the EEA, you have the right to access, port, correct, update, or erase your Personal Information. Please contact us to exercise these rights.

Your Rights (CCPA)

If you are a resident of California, you have similar rights to access, port, correct, update, or erase your Personal Information. Please contact us to exercise these rights or designate an authorized agent.

Cookies

We use cookies to enhance your browsing experience. Cookies help remember your actions and preferences, and provide information on how the Site is used.

Cookies Used

We use various types of cookies for functionality, performance, advertising, and social media/content. These cookies optimize your experience on our Site and support our services.